Refund Policy

At ME THE BEAUTY, we aim to process approved refunds as quickly and smoothly as possible.

Refunds are processed only after the applicable return, cancellation or product issue has been reviewed and approved.

For details regarding product return eligibility, please refer to our Return Policy.

1. When Is a Refund Issued?

A refund may be issued where:

• An eligible returned product has been received and successfully verified.

• A product is confirmed to be damaged or defective.

• An incorrect product has been delivered.

• A product is missing from the order.

• An order is cancelled after payment has been successfully completed.

• A refund is otherwise required under applicable consumer protection laws.

2. Refund Processing Time

Once an approved returned product is received and verified by ME THE BEAUTY, the refund will generally be processed within 7–10 working days.

Once the refund has been initiated, the time taken for the amount to reflect in the customer's account may vary depending on the bank, card issuer, payment gateway or other financial institution.

We recommend allowing the applicable processing time before contacting us regarding a refund that has already been initiated.

3. Refund Method

Refunds will generally be issued to the original payment method used to place the order.

For Cash on Delivery orders, customers may be required to provide accurate bank account or other payment details to receive the refund.

ME THE BEAUTY will not be responsible for delays caused by incorrect or incomplete payment or bank details provided by the customer.

4. COD & Shipping Charges

COD/handling charges are non-refundable.

Shipping charges paid at the time of placing an order are generally non-refundable.

However, where the return or refund is due to an error attributable to ME THE BEAUTY, such as:

• Incorrect product shipped

• Damaged product received

• Defective product received

• Product missing from the order

the applicable shipping amount may also be refunded, subject to verification.

5. Promotional Offers & Free Gifts

For orders placed using promotional offers, discounts, bundles or free gifts, the refund amount may be adjusted where necessary to account for the promotional benefit received.

If a complimentary gift or promotional product was provided with an order and the applicable return conditions require it to be returned, the gift must be returned along with the eligible product.

If a return causes an order to no longer qualify for a promotional offer, the applicable promotional benefit may be adjusted from the refund amount.

6. Partial Refunds

Where only part of an order is eligible for a refund, the refund will be processed for the eligible product(s), subject to applicable adjustments.

Any non-refundable charges or promotional adjustments, where applicable, will be communicated to the customer.

7. Refunds for Damaged or Defective Products

If you receive a damaged, defective, leaking or incorrect product, please contact us within 48 hours of delivery.

You can contact us through:

Email: info@methebeauty.com

Please provide your order number and clear photographs/videos of the issue.

Once the issue has been verified and the refund has been approved, the eligible refund amount will be processed according to this Refund Policy.

8. Refunds for Missing or Incorrect Items

Missing items, incorrect products or excess charges must be reported within 24 hours of delivery.

Once the issue has been verified, ME THE BEAUTY will provide the applicable resolution, which may include a refund for the affected item or amount.

9. Refunds for Cancelled Orders

If an order is cancelled by ME THE BEAUTY after payment has been successfully completed, the eligible amount will be refunded.

For customer-requested cancellations made before dispatch, the eligible amount will be refunded according to the applicable payment and cancellation conditions.

Refund processing times may vary depending on the payment method and financial institution.

10. Nail Lacquers & Accessories

Nail lacquers and accessories are final-sale items and are not eligible for refund due to change of mind or personal preference.

However, where such a product is verified to be damaged, defective, incorrect or materially different from what was ordered, the customer may be eligible for an appropriate refund in accordance with applicable law.

11. Refund Eligibility for Perfumes & Beauty Products

Opened, used or sprayed perfumes and beauty products are generally not eligible for a refund solely due to change of mind, personal preference or fragrance preference.

Where a product is received damaged, defective, leaking, incorrect or materially different from what was ordered, the customer may be eligible for a refund after verification.

12. Refunds for Promotional & Complimentary Products

Where a complimentary gift or promotional product has been provided with an order, the applicable promotional value may be adjusted from the refund if the return causes the order to no longer qualify for the original offer.

Where required, the complimentary product must also be returned.

13. Refund Enquiries

For any refund-related queries, please contact:

Email: info@methebeauty.com

Please provide your order number so that our customer support team can locate your order and assist you promptly.

14. Important Note

Nothing in this Refund Policy is intended to limit any rights or remedies available to consumers under applicable Indian consumer protection laws and regulations.