Return Policy

At ME THE BEAUTY, we strive to ensure a smooth and satisfying shopping experience for every customer. If you receive a product that is eligible for return under the conditions below, we're here to help.

1. 7-Day Return Window

Eligible products may be returned within 7 days from the date of delivery.

To be eligible for a return, the product must:

• Be unused and unopened.

• Be in its original condition and packaging.

• Have all original labels, tags and accessories intact, where applicable.

• Not show any signs of use, tampering, alteration or damage after delivery.

• Be accompanied by the original invoice/order details and any required return documentation.

Return requests received after 7 days from the date of delivery may not be accepted, except where otherwise required under applicable law.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged or broken during transit

• Leaking

• Defective or unusable

• Different from the product you ordered

• Missing from your order

• Significantly different from the product description or specifications provided on our website

please contact us within 48 hours of delivery.

You can raise a return or refund request through:

Email: info@methebeauty.com

Please provide your order number, a brief description of the issue, and clear photographs or videos of the product and its packaging.

For certain cases, our team may request an unboxing video or additional information to help us verify the issue.

Please do not dispose of the product or its original packaging until your request has been reviewed by our team.

3. Perfumes & Beauty Products

Perfumes and beauty products are personal-use products and must be handled carefully after delivery.

Opened, used or sprayed perfumes and beauty products are not eligible for return due to change of mind, personal preference or fragrance preference, except where the product is verified to be defective, damaged, leaking, incorrect, or materially different from what was ordered.

We encourage customers to review the product description, fragrance notes and other product information provided on the website before placing an order.

A difference in how a fragrance smells on an individual person does not by itself qualify the product for return.

4. Nail Lacquers & Accessories

Nail lacquers and accessories are final-sale items and are not eligible for return.

However, if a product is received damaged, defective, incorrect or materially different from what was ordered, please contact us within 48 hours of delivery so that our team can review the issue.

5. Missing, Incorrect Orders & Excess Charges

Any missing item, incorrect product, or excess charge must be reported within 24 hours of delivery.

Please contact us through email or WhatsApp with your order number and supporting photographs or other relevant information.

Our team will review the issue and provide the appropriate resolution.

6. Products Not Eligible for Return

Returns will generally not be accepted in the following circumstances:

• The product has been opened, used or sprayed, except in cases of a verified defect or damage.

• The product has been intentionally damaged, misused or improperly handled after delivery.

• The product has been altered, tampered with or modified.

• The product is returned without its original packaging, labels or accessories, where applicable.

• The return request is raised after the applicable return period.

• A perfume is returned solely because the customer does not like or prefer the fragrance after opening or using it.

• The product is a nail lacquer or accessory, except in cases of a verified defect, damage or incorrect product.

• The product is returned without sufficient order information or documentation required to verify the purchase.

Nothing in this section limits any rights available to consumers under applicable law.

7. Original Invoice & Return Documentation

All approved returns must be accompanied by the original invoice/order details and any return documentation requested by ME THE BEAUTY.

This information helps us verify the order and process the return efficiently.

8. Complimentary Gifts & Promotional Products

If a complimentary gift or promotional product was provided with your order, it may need to be returned along with the eligible product where applicable.

If a return causes the order to no longer qualify for a promotional offer, the applicable promotional benefit may be adjusted from the refund amount.

Specific promotional offers may have additional terms, which will be communicated with the respective offer.

9. Return Shipping

For approved returns arising from a damaged, defective, incorrect or missing product, ME THE BEAUTY will bear the applicable return shipping cost.

For other eligible returns, return shipping charges, if applicable, may be borne by the customer.

Any applicable return-shipping charges will be communicated before the return is processed.

10. Product Colour & Display Variations

Product colours and packaging may appear slightly different depending on screen settings, lighting conditions, device displays and other technical factors.

Minor variations in colour or appearance caused by screen or device settings do not by themselves qualify a product for return.

11. Order Cancellation by Customer

Order cancellation requests are accepted only before the order has been dispatched.

As we aim to process and ship orders quickly, cancellation cannot be guaranteed once an order has entered processing.

Customers may request cancellation until the order is shipped from our warehouse.

Once an order has been dispatched, it cannot be cancelled through the website. Eligible return requests after delivery will be handled according to this Return Policy.

12. Order Cancellation by ME THE BEAUTY

While we strive to fulfill every successfully placed order, there may be situations where an order needs to be cancelled.

Possible reasons include:

• Product unavailability or temporary stock issues

• Purchase quantity limitations

• Errors in pricing, product details or promotional information

• Incomplete or incorrect delivery address

• Non-serviceable delivery locations

• Issues identified during order verification

If an order is cancelled after payment has been completed, the eligible amount will be refunded in accordance with our Refund Policy.

13. How to Raise a Return Request

To request a return, please contact us through:

Email: info@methebeauty.com

Please include:

• Order number

• Customer name

• Product name

• Reason for return

• Clear photographs/videos, where applicable

Our customer support team will review your request and guide you through the next steps.

14. Shipping Information

All prices displayed on our website are listed and charged in Indian Rupees (INR).

For deliveries within India, we use trusted ground courier services. Since certain products may contain liquid formulations, air shipping may not be applicable to all locations.

Standard delivery timelines are approximately 3–4 working days, depending on your location and serviceability.

Cash on Delivery (COD) may not be available for certain pin codes. In such cases, our customer support team may contact you during order processing.

Delivery timelines may be extended during sales, festive periods, promotional campaigns, weather conditions or other circumstances beyond our control.

15. Customer Support

For any concerns related to your return or order, please contact:

Email: info@methebeauty.com

Please keep your order number available when contacting our support team.